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PLATE VIII Draft saved, 11:48 p.m.
NOTE 07 · CHAPTER II
The thank-you still in drafts
HABITAT Text messages, letters, everyday relationships
People who wrote letters of thanks guessed their recipients would feel good. Recipients felt better than that, more surprised by what was said, and much less awkward than the writers expected.19 Writers worried about finding exactly the right words. Readers mostly noticed the warmth.
ALSO OBSERVED
The specific thank-you — this, on that day, and why it mattered — that gets reread later.
SOURCES 19Kumar & Epley 2018 →
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